Faq

ANSWERS TO YOUR QUESTIONS

Frequently Asked Questions

WHO WEARS VEGAN HANDMADE COWBOY BOOTS?

Texans and non-Texans, cowgirls and cowboys, fashionistas and conscious buyers, environmentalist and animal lovers are all wearers of Vegan cowboy boots. Not that we need a label.

WHAT ARE THE BOOTS MADE FROM?

Kat Mendenhall Boots are made from a patent microfiber material which is designed to have a leather grain look and a natural appearance. This material is a specifically engineered nylon or a polyester fiber matrix. The natural grain look is manufactured in the US and is not a PVC product. The material contains no plasticizers or off gassing.

WHAT MAKES KAT MENDENHALL BOOTS UNIQUE?

Texas styled cowboy boots made in Texas, by Texans.
Handmade synthetic fashion forward boots.

Colorful embroidery
Unique quality craftsmanship
Durable and breathable
Limited production
USA sourced materials
PVC Free Product
Sustainable and environmental friendly

HOW DO I CARE FOR MY BOOTS?

The best way to clean your Kat Mendenhall Boots is with a soft damp cloth. Avoid using any harsh chemicals or cleaning products on these boots.

Sizing Information

 

HOW DO I  KNOW WHAT SIZE TO ORDER?

The boots are sized based on a “last” and our boot maker uses one last per size. Meaning once you are fitted properly, you will always wear that size in our boots. Our boots are true to size too, meaning if you wear an 8 off the shelf, then you will wear an 8 in our boot. If you sometimes go between sizes our recommendation is always lean on the larger side when ordering. Having room for a comfy sock or insert is preferred over a boot that is too tight. If you have a foot or calf quirk don’t fret. We accept tracings and in some cases may need a few simple measurements. Contact us at kat@katmendenhall.com with any questions or concerns.

Payment Information

WHAT PAYMENT INFORMATION IS ACCEPTED

We accept all major credit cards and also accept payment via PayPal and Venmo.

IS BUYING ONLINE SAFE?

Yes. As always, your payment information is secure through our payment processing. 

Shopping Information

DO YOU SHIP INTERNATIONALLY?

Please contact customer service prior to ordering to verify that we are able to ship to your respective country.

HOW LONG UNTIL I RECEIVE MY BOOTS?

From the time your order is confirmed, the delivery time is approximately 6 to 8 weeks.

WHAT SHIPPING METHODS ARE AVAILABLE?

We currently offer shipping via USPS.

Orders & Returns

HOW CAN I CANCEL MY ORDER?

Cancellations or modifications may be made depending on level of completion you order is in.

CAN I RETURN A PRODUCT?

Yes, you may return a product if it does not fit to your satisfaction. The buyer is responsible for any return shipping costs. 

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

You do not need an account to place an order however, registering for an account makes ordering in the future faster. 

HOW DO I TRACK MY ORDER?

You will receive confirmation via email once your order has been received and processed. When the order is ready to ship, you will receive an additional email containing shipping information.

WHO SHOULD I CONTACT IF I HAVE AN ISSUE ORDERING?

We pride ourselves on exceptional customer service. If you have any issues, questions or concerns, please contact us directly. Our business hours are 9-6 CDT, Monday thru Friday.

RETURN POLICY
We do are darndest to ensure that your Kat Mendenhall Boots fit perfectly. If despite our best efforts you are still not satisfied we will be happy to modify your boots to your liking. Boots ordered through our custom tool online are 100% refunded if UNWORN, in original condition, and packaging. Modified custom orders are non refundable.

ANY UNANSWERED QUESTIONS? Contact Us